How good are you at talking? And no, that’s not a trick question! We’re looking for a remarkable communicator who thrives on keeping clients in the loop! We need someone who can discuss performance updates, alongside our cutting-edge marketing plans.
Alphageek are an end-to-end ROI obsessed marketing agency, specialising in data-driven online advertising and content creation. We didn’t become East Midlands fastest growing agency by chance, the unique skillset of every individual in our team, centred around our collaborative approach, has allowed us to work with some of the most exciting brands across the country. We very much operate a “work hard, play harder” mentality, and as an Alphageek you’ll be attending multiple social functions throughout the year, utilising the personal development training opportunities, with fully flexible hybrid working arrangements.
- Cooperative Bonus Scheme.
- Paycare benefits.
- Hybrid working setup, 2 days minimum per week in the office.
- Flexible office hours, core hours 10am-4pm Monday-Friday.
This role is a dynamic blend of challenges where you’ll spearhead resource allocation within budget constraints to ensure the team consistently meets the client’s goals. Amidst the occasional client concerns, your role is crucial—to champion our clients’ interests internally, ensuring top-notch results and forging enduring partnerships.
As a Client Success Manager, you’re the vital link between our company and our clients, immersed in cultivating robust relationships, guaranteeing client delight, and unleashing growth prospects within our loyal clientele. Your primary mission: decipher client needs, seamlessly align them with our top-tier services, and orchestrate flawless solutions delivery—all while nurturing enduring, electrifying partnerships.
- Client Relationship Management: Building and nurturing relationships with clients, understanding their needs, and serving as the primary point of contact.
- Understanding Client Objectives: Gaining a deep understanding of the client’s business, goals, and challenges to offer tailored solutions.
- Managing Commercial Calendar: Coordinating the execution of strategic plans aligned with the client’s commercial calendar, which includes overseeing implementation, forecasting, budgeting, and goal setting.
- Communication: Regularly communicating with clients to provide updates, gather feedback, and address concerns.
- Coordination with Internal Teams: Collaborating with various internal departments like sales, marketing, and product development to ensure client needs are met.
- Problem Solving: Resolving issues or conflicts that may arise and finding solutions to meet both client and company objectives.
- Upselling and Cross-selling: Identifying opportunities to expand services or products offered to clients, thereby increasing revenue.
- Reporting and Analysis: Providing regular reports on account status, performance metrics, and analysis to track progress and identify areas for improvement.
- Customer Satisfaction: Ensuring high levels of customer satisfaction through proactive engagement and delivering on promises made to clients.
- Staying Updated: Keeping abreast of industry trends, market changes, and competitor activities to provide informed advice and solutions.
Qualifications and Skills:
- Proven experience in client management, account management, or sales, preferably in a relevant industry.
- Familiarity with CRM software and proficiency in Microsoft Office suite.
- Experience coordinating an internal team to deliver objectives.
- Excellent communication skills, both verbal and written.
- Excellent customer service skills.
- Negotiating and influencing skills.
- Problem-solving skills
- Organisation is crucial to the role, so enjoying being very organised and not letting things go amiss is essential.
How to Apply
Ready to turn your gift of gab into a rewarding career? Let's chat! Your journey as our next Client Success Manager awaits—see more details below and reach out now! Send over your most recent CV to email@example.com. Oh and be sure to include your LinkedIn profile if it’s not already on your CV too! Please note, Alphageek are unable to sponsor visas at this time.